Why does the word help come before desk?

Do you want to know my vision of hell? Pleading for help from people who either don't know how or can't help me, while being stuck on hold for indeterminate amounts of time, followed by answering tons of questions that are asked before I am transfered to someone else who (after another period of hold music) ask me the same questions all over again. Plus, everything is much more complicated than it needs to be. I work in rocket science, and this junk is not rocket science.


At work I believe we have the world's most complicated and annoying email program. It is an order of magnitude more annoying than iTunes, and that's saying a lot. The thing that kills me is that when I went on international travel I had to have a computer without this program installed. Ha! It would be a case of international sabotage if someone stole this program off my computer...but I digress.

Today, on my agenda is two separate help desk calls - one to work for the above mentioned email program, another to North Ave. for Parent Portal. Ugh! I actually have work that I'm supposed to be accomplishing, and neither of these calls will allow me to accomplish diddly-squat for who-know-how-long. And the hold music is Christmas carols.

Clearly, in a previous life I must have been a mass-murderer, to deserve this type of punishment.